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Terms of Service

Last updated: 16 June 2026 · Effective: 16 June 2026

Welcome to Roycab. These Terms of Service (the "Terms") govern your access to and use of the Roycab mobile application, website and related services (together, the "Platform"), operated by Borgfy ("Roycab", "we", "us" or "our"), a company organised under the laws of India. Roycab is a technology platform that connects people travelling in the same direction so they can share a ride and its cost. By creating an account or using the Platform, you agree to these Terms. Please read them carefully, together with our Privacy Policy. If you do not agree, please do not use the Platform.

1.Acceptance of These Terms

These Terms form a binding agreement between you and Borgfy (operating the Roycab brand). By registering for an account, logging in, posting or booking a ride, or otherwise using any feature of the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference.

These Terms apply to every user, in every role — whether you use Roycab as a rider, a driver, or a vehicle owner. Some features carry additional role-specific rules (for example, the responsibilities of drivers and vehicle owners); where they apply, those rules form part of these Terms.

We may publish supplementary guidelines, community standards or product-specific terms within the app from time to time. Where they exist, they are part of these Terms.

2.Your Rights as a Consumer Always Prevail

Nothing in these Terms limits, excludes or overrides any right, protection or remedy that you have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other mandatory Indian law. Those rights cannot be signed away.

If any provision of these Terms — for example a limitation of liability, a disclaimer, or a dispute-resolution step — would, in a particular situation, reduce a consumer's statutory rights, that provision is read down to the minimum extent needed to comply with the law, and the rest of these Terms continues to apply. Where these Terms and your statutory consumer rights conflict, your statutory rights win.

3.Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law to use Roycab. By using the Platform you represent and warrant that you meet this requirement.

We may, at our discretion, ask you to verify your age, identity or documents at any time, and may restrict or refuse access if you do not meet these requirements.

4.Our Role — A Technology Platform, Not a Transport Provider

Roycab is an intermediary technology platform. We connect riders with independent drivers and vehicle owners who are already making a journey and are willing to share the ride and its cost. Roycab does not own vehicles, does not employ drivers, and does not itself provide transportation services.

Every ride is a private, cost-sharing arrangement entered into directly between a rider and a driver/vehicle owner. Roycab is not a party to that arrangement, is not a transport operator or carrier, and does not sell, resell or provide the ride. Our role is limited to providing the software that helps these users find each other, coordinate, communicate and contribute fairly to shared costs.

Because Roycab does not provide the transportation, the driver/vehicle owner — and not Roycab — is responsible for the journey itself, the condition and legality of the vehicle, and the conduct of the ride, as set out below.

As an intermediary and marketplace under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Roycab undertakes the due-diligence, disclosure and grievance-redressal obligations those laws place on it — including displaying relevant provider details, showing an itemised breakup of any amounts payable before you confirm, appointing a Grievance Officer, and not engaging in unfair trade practice or manipulation of price. Affirming these duties is part of how we operate the Platform responsibly; it does not make Roycab the provider of the ride.

5.No Employment, Agency or Partnership

Drivers and vehicle owners are independent persons who use the Platform to share rides they are already taking. Nothing in these Terms or in your use of the Platform creates any employment, agency, partnership, joint-venture or franchise relationship between Roycab and any driver, vehicle owner or rider.

This independence is fundamental to how Roycab works and underpins the responsibilities and limitations of liability set out in these Terms.

6.Account Registration, OTP Login & Security

To use Roycab you must create an account and verify your mobile number using a one-time password (OTP) sent to that number. You agree to provide accurate, current and complete information and to keep it up to date.

How we collect, use and protect your personal data — including OTP, location and messaging data — is described in our separate Privacy Policy, which is maintained in accordance with the Digital Personal Data Protection Act, 2023.

7.How Rides Work — Cost-Sharing, With a Price Cap

Roycab is built for genuine carpooling. A driver (or a driver acting for a vehicle owner) posts a trip they are already planning to take, indicating the route, timing and number of seats available. A rider books one or more of those seats and contributes towards the cost of the journey.

By using these features you acknowledge that the resulting ride is a private cost-sharing arrangement between the rider and the driver/vehicle owner, and that Roycab merely facilitates it.

8.Responsibilities of Riders

As a rider, you agree to:

You understand that the driver is an independent person, not an employee or agent of Roycab, and that you choose to travel with them at your own discretion.

9.Responsibilities of Drivers and Vehicle Owners

If you offer rides through Roycab as a driver or vehicle owner, you bear primary responsibility for the ride, the vehicle and the safety of everyone in it. Roycab does not provide the transport and does not control how you drive or maintain your vehicle.

You represent, warrant and agree, on a continuing basis, that:

You acknowledge that any accident, injury, loss, fine, penalty or legal liability arising from the ride, the vehicle or your driving is your responsibility, and not Roycab's, except to the limited extent expressly stated in Limitation of Liability below.

10.Insurance & Accident Claims

Any insurance cover for a ride comes from the driver's own motor insurance policy. Roycab does not provide any rider, passenger, trip or accident insurance of its own.

If you are a rider, please understand:

Drivers and vehicle owners are responsible for ensuring their insurance is valid and appropriate for the way they use the vehicle on the Platform.

11.Platform Fees, Wallet, Taxes & Refunds

Roycab earns its money from a flat platform fee charged to drivers/vehicle owners for the use of the Platform — for example a fixed fee or subscription. Roycab does not take a percentage commission of the cost-sharing contribution, and does not sell the ride. Riders pay drivers directly for the shared cost of the trip; Roycab is not the merchant, payee or collector of record for the ride.

12.Cancellations & No-Shows

Plans change, and we ask all users to be considerate. If you need to cancel, please do so as early as possible through the app so the seat can be released or another ride found.

13.Ratings, Reviews, User Content & Community Conduct

After a ride, riders and drivers may rate and review each other. Ratings help keep the community safe and trustworthy. You agree that any rating, review, message or other content you submit will be honest, based on genuine experience, and free of unlawful, abusive, defamatory or misleading content.

Processing of any personal data contained in user content is governed by our Privacy Policy under the Digital Personal Data Protection Act, 2023.

14.Safety Features & Their Limits

Roycab provides safety-oriented features to support a trustworthy experience, which may include live trip tracking, OTP boarding verification, an SOS / emergency option, in-app messaging, and basic checks on user-provided information. These features are provided on a reasonable-effort basis and operate as described in the app.

These features are aids, not guarantees. Roycab does not conduct exhaustive background checks on every user or vehicle, cannot continuously monitor rides in real time, and cannot guarantee the conduct, identity, fitness or safety of any rider, driver, vehicle owner or vehicle. You are responsible for exercising your own judgement and ordinary caution before and during any ride.

Live tracking, OTP boarding and SOS generate location and related data. How that data is collected, used and protected is described in our separate Privacy Policy, maintained under the Digital Personal Data Protection Act, 2023.

15.Prohibited Conduct & Acceptable Use

To keep Roycab safe and lawful for everyone, you agree that you will not:

Violations may lead to removal of content, suspension or termination of your account, and, where appropriate, referral to law-enforcement authorities.

16.Intermediary Status & Content Takedown

Roycab operates the Platform as an intermediary under the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We host and transmit content and information provided by users; we do not originate the ride or the user content posted on the Platform.

Our role as an intermediary does not make Roycab the author of user content or the provider of any ride.

17.Intellectual Property

The Roycab name, logo, app, website, software, design, text, graphics and all related intellectual property are owned by Borgfy or its licensors and are protected by law. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Platform for its intended purpose, subject to these Terms.

You may not copy, modify, distribute, sell, license, or create derivative works from any part of the Platform without our prior written consent. Any content you submit (such as profile information, ratings or messages) remains yours, but you grant Borgfy (operating the Roycab brand) a non-exclusive, royalty-free licence to host, display and use that content for the purpose of operating, providing and improving the Platform and the purpose for which you submitted it.

Processing of any personal data within your content is governed by our Privacy Policy under the Digital Personal Data Protection Act, 2023, and the licence over such personal data is co-extensive with your consent and your withdrawal and other rights described there.

18.Third-Party Services & Links

The Platform relies on, and may link to, services provided by third parties — including payment partners, mapping and location providers, and SMS/OTP gateways. These services are operated by the third parties themselves and are governed by their own terms and policies.

Your dealings with any third party are between you and that third party.

19.Disclaimers

The Platform is provided on an "as is" and "as available" basis. Because Roycab is an intermediary that facilitates cost-sharing rides and does not itself provide transportation, we do not control, and do not warrant, the conduct of drivers, riders or vehicle owners, the condition or legality of any vehicle, or the timing, quality, safety or completion of any ride.

To the extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free or completely secure, and our safety features are provided on a reasonable-effort basis as aids rather than guarantees. Nothing in this section excludes or limits any right or protection that you have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law, or our own liability for any deficiency in the services Roycab actually provides.

20.Limitation of Liability

Roycab facilitates connections between riders and drivers; it does not provide the ride. Accordingly, primary responsibility for the ride, the vehicle and the conduct of the journey rests with the driver and vehicle owner, and not with Roycab.

Subject to applicable Indian law, and without excluding any liability that cannot lawfully be excluded:

This section does not limit liability for death or personal injury caused by our own proven negligence, for fraud, or for any liability that cannot be limited or excluded under the Consumer Protection Act, 2019 or other mandatory Indian law. Roycab does not seek, and you should not read these Terms as claiming, blanket immunity for our own wrongdoing or for any deficiency in the services we ourselves provide.

21.Indemnity

All users. You agree to indemnify, defend and hold harmless Borgfy, its affiliates, and their officers, employees and agents from and against any claims, damages, losses, liabilities, fines, penalties and reasonable expenses (including legal costs) arising out of or relating to: your breach of these Terms or of any applicable law; your misuse of the Platform; content you submit; or your infringement of any third party's rights.

Drivers and vehicle owners. If you use Roycab as a driver or vehicle owner, you additionally agree to indemnify, defend and hold harmless the same parties from and against any claims, damages, losses, liabilities, fines, penalties and reasonable expenses (including legal costs) arising out of or relating to:

No indemnity in this section extends to losses caused by Roycab's own proven negligence or wilful misconduct, and each indemnity is subject to applicable law.

22.Suspension & Termination

You may stop using Roycab and request closure of your account at any time. We may suspend, restrict or terminate your access to the Platform, in whole or in part, if we reasonably believe that:

We will give you reasonable prior notice and an opportunity to respond before suspending or terminating your account, except where immediate action is needed to prevent imminent harm, fraud, or a serious safety or legal risk. We will act reasonably and proportionately.

Where we terminate or suspend a driver's or vehicle owner's account for reasons other than that user's own breach, we will refund any pre-paid platform fee or subscription on a pro-rata basis for the unused period. On termination, your right to use the Platform ends; any unused wallet balance will be refunded to your source account in line with Platform Fees, Wallet, Taxes & Refunds, and the obligations listed in Survival continue.

23.Survival

Termination or expiry of these Terms does not affect any rights or obligations that, by their nature, are intended to continue. The following survive termination: outstanding payment and refund obligations; Intellectual Property; Indemnity; Disclaimers; Limitation of Liability; Your Rights as a Consumer Always Prevail; Dispute Resolution; Governing Law & Jurisdiction; any confidentiality obligations; and the General provisions.

On termination, any unused wallet balance is refunded as described in Platform Fees, Wallet, Taxes & Refunds, and any pre-paid platform fee is handled as described in Suspension & Termination.

24.Force Majeure

Roycab is not responsible for any failure or delay in performing its obligations in operating the Platform where that failure or delay is caused by events beyond our reasonable control — including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, strikes, government action or restrictions, power or internet outages, and failures of third-party infrastructure such as payment partners, mapping/GPS providers, telecom networks or SMS/OTP gateways.

This clause applies only to Roycab's obligations in providing the Platform. It does not relieve a driver or vehicle owner of their responsibilities for the ride, the vehicle and the safety of riders, and it does not limit your statutory consumer rights.

25.Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, the law, or our business. When we make material changes, we will give you reasonable advance notice through the app or by other reasonable means before they take effect, and update the "last updated" date. Changes will not apply retroactively to rides or transactions already entered into.

If you do not agree to a material change, you may stop using the Platform before the change takes effect; if you are a driver or vehicle owner with a pre-paid platform fee or subscription, you may obtain a pro-rata refund of the unused period in that case. Your continued use of the Platform after a change takes effect constitutes your acceptance of the updated Terms.

26.Dispute Resolution

We would like to resolve any concern quickly and amicably. Please first contact our Grievance Officer (below) so we can try to resolve the matter directly. The parties will attempt in good faith to resolve any dispute within thirty (30) days of it being raised.

If you are a consumer (including any rider): nothing in these Terms requires you to arbitrate. You retain the unconditional right to pursue any remedy before the consumer forums under the Consumer Protection Act, 2019, or any other forum the law allows. Arbitration does not apply to, and does not bar, any such consumer complaint.

Arbitration (business disputes only). Any dispute between Roycab and a driver or vehicle owner arising out of the commercial platform-fee relationship that is not resolved amicably within the period above shall be referred to and finally resolved by arbitration conducted under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator appointed neutrally by mutual agreement of the parties, or, failing agreement, appointed in accordance with Section 11 of that Act (no party may unilaterally appoint the arbitrator). The seat and venue of arbitration shall be New Delhi, India, the language shall be English, and the award shall be final and binding.

27.Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or your use of the Platform are governed by and construed in accordance with the laws of India. Subject to the Dispute Resolution section above — including a consumer's right to approach the consumer forums — the courts at New Delhi, India shall have jurisdiction, without prejudice to any forum that a consumer is entitled to choose under applicable law.

28.General

These provisions apply to your overall use of the Platform.

29.Contact & Grievance Officer

For any questions, complaints or grievances about the Platform or these Terms, please contact our Grievance Officer:

Roycab — operated by Borgfy
Grievance Officer
Email: info@borgfy.com
Phone: +91 93587 66885

In line with applicable Indian law, we will acknowledge a complaint within forty-eight (48) hours and aim to resolve it within one (1) month of receipt. For content-related complaints under the intermediary rules, the shorter timelines in Intermediary Status & Content Takedown apply (acknowledgement within 24 hours; removal of offending content where required within 15 days).

For details on how we handle your personal data, please see our separate Privacy Policy, maintained in accordance with the Digital Personal Data Protection Act, 2023.

These Terms are governed by the laws of India and subject to the jurisdiction of the courts in India.